Contact Us
Contact Serena
We’re here to help with anything you need — from product questions to order support.
Email: admserena@welcomeserena.com
Response time: within 24–48 business hours (Mon–Fri)
For faster support, please include:
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Order number (if applicable)
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The email used at checkout
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A short description of your request
Need help tracking your order? Send us your order number and we’ll assist you.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Will the wig stay secure on my head?
Yes, our wigs are designed with adjustable straps, elastic bands, and built-in combs to ensure a secure and comfortable fit — even for active days.
Can I style, dye, or use heat on the wigs?
You can style them just like real hair — straighten, curl, or even tone. Results may vary depending on the product, so we always recommend using heat protectant.
Any question?
You can contact us through our contact page! We will be happy to assist you.
