Terms of Service

Terms of Service
Last updated: January 2026

OVERVIEW

This website is operated by Serena (“we”, “us”, “our”). By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced here and/or available by hyperlink.

We reserve the right to update or change these Terms at any time by posting updates to this page. Your continued use of the website after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.

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SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or you have consent to allow any minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction. You must not transmit malicious code, viruses, or anything destructive.

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SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding payment information) may be transferred unencrypted over various networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

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SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS

We are not responsible if information on this site is not accurate, complete, or current. Content is provided for general information only and is used at your own risk.

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SECTION 4 — MODIFICATIONS TO THE SERVICE & PRICES

Prices are subject to change without notice. We may modify or discontinue the Service (or any part of it) at any time without notice. We are not liable for modifications, price changes, suspension, or discontinuance of the Service.

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SECTION 5 — PRODUCTS

Certain products may be available exclusively online and may have limited quantities.

We make every effort to display product images and colors accurately, but we cannot guarantee your device’s display is accurate.

Returns are subject to our Returns & Refunds Policy (returns are handled by authorization and eligibility requirements). Please review our Returns & Refunds Policy for full details.

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SECTION 6 — BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. If we change or cancel an order, we may attempt to notify you using the email/phone provided at checkout.

You agree to provide current, complete, and accurate purchase and account information and to promptly update your information as needed.

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SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties or conditions. We are not liable for your use of optional third-party tools.

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SECTION 8 — THIRD-PARTY LINKS

We are not responsible for third-party websites, products, or services linked from our site. Please review third-party policies before engaging in transactions.

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SECTION 9 — USER COMMENTS & SUBMISSIONS

If you send us comments, ideas, suggestions, or other materials, you agree we may use them without restriction. You agree your submissions will not violate any third-party rights or contain unlawful, abusive, or malicious content.

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SECTION 10 — PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

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SECTION 11 — ERRORS, INACCURACIES & OMISSIONS

We may correct errors or inaccuracies and update information at any time without prior notice, including after an order is submitted. We have no obligation to update site information except as required by law.

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SECTION 12 — PROHIBITED USES

You are prohibited from using the site for unlawful purposes, violating intellectual property rights, harassing others, submitting false information, transmitting malware, scraping, or interfering with security features. We may terminate access for violations.

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SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and products are provided “as is” and “as available” without warranties of any kind, except as expressly stated by us.

To the maximum extent permitted by law, Serena and its affiliates are not liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products.

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SECTION 14 — INDEMNIFICATION

You agree to indemnify and hold harmless Serena and its affiliates from any claim arising from your breach of these Terms or violation of laws or third-party rights.

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SECTION 15 — SEVERABILITY

If any provision is unlawful or unenforceable, the remainder remains in effect.

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SECTION 16 — TERMINATION

These Terms are effective unless terminated by you or us. We may terminate access without notice if we suspect violations of these Terms.

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SECTION 17 — ENTIRE AGREEMENT

These Terms and any policies posted on this site constitute the entire agreement between you and Serena.

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SECTION 18 — GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United States.

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SECTION 19 — CONTACT

For questions about these Terms, contact us at:
admserena@welcomeserena.com