Shipping Policy
Processing time
Orders are processed within 1–3 business days. During high-demand periods, processing may take up to 5 business days.
Shipping time
After shipping, delivery typically takes 10–15 business days, depending on your location and the carrier.
Tracking
Once your order ships, you’ll receive a tracking number by email. Tracking updates may take 24–72 hours to appear.
Carrier delays
Delivery timelines are provided by carriers (USPS/UPS/FedEx/DHL). While we do our best to ship quickly, occasional delays can happen due to factors outside our control.
Need help?
Email us at admserena@welcomeserena.com and include your order number.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Will the wig stay secure on my head?
Yes, our wigs are designed with adjustable straps, elastic bands, and built-in combs to ensure a secure and comfortable fit — even for active days.
Can I style, dye, or use heat on the wigs?
You can style them just like real hair — straighten, curl, or even tone. Results may vary depending on the product, so we always recommend using heat protectant.
Any question?
You can contact us through our contact page! We will be happy to assist you.
